Scout is your customer relationship assistant. It will listen for important customer events, alert you about them, and recommend actions.
Subscribe to WebinarsRead TipsOur revenue has jumped almost 20% since using Scout. I donāt know how weād recover carts without it...IĀ use Scout everyday...
The Scout script is written really well, āI hope itās OK to reach out, this is a courtesy messageā it feels respectful and polite...
It was from calling my abandoned cart customers that I discovered why auto cart-recovery emails only work 10% of the time...
Callback Request turns interested site visitors into qualified sales calls. The phone is highly effective for closing sales and building customer loyalty.
Install Callback Request AppAt Scout we've developed, and continue to develop, unique and useful free content related to ecommerce sales, customer experience and retention.
Here are 11 categories you can group your customers in to increase ROI...
What's better than a recovered order? Learning why it was abandoned...
Our fun take on how Chinese philosophers may have segmented...
After starting to call customers just to say āthank youā I saw a huge change in my outlook and overall optimism about my business. I was making more money through upsells, but I was also building better relationships...
You get it. Saying "thank you" is a great excuse to get some 1-on-1 time with customers. Gratitude is the key to a loyal customer relationship. In this post we outline a great call script you can use in your thank you calls today...
After running my store for over a year and reading hundreds of blogs and articles around increasing sales and optimizing conversions, none helped me as much as this one simple tactic. Calling my customers...
In my first week using Scout I had 31 dropped checkouts. I was able to recover 17 of them, recovering $2,088.34 in revenue. Thatās $123 per day in just a few minutes of work. Below you will see evidence of thisā¦
Why is it that advertising is considered an investment, but customer experience and support is considered a cost? In this 2-minute Merchant Maneuver we'll explore.
Zappos built a $1 Billion business through it's customer support. Let's see how...
Observe >Ā Orient >Ā Decide >Ā Act! How your customers think when buying...
Think of ecommerce sales like a game where Defense will increase sales...
How Nadeef Bidets uses the phone channel to recover abandoned checkouts and improve customer retention.
"Humans are a lot different than what you write down." Learn who your customers are and what they really want.
Facebook ads in ecommerce are often product focused. But what happens when you focus ads on your story instead?
What it means to add meaningful value when youāre dropshipping (and why that's critical).
Before you can get your products into retail stores, retailers need to trust that they have the potential to fly off the shelves.