How to use Scout

Relationships = Revenue

Scout is your customer relationship assistant. It will listen for important customer events, alert you about them, and recommend actions.

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🛵💰 Motorsports brand earns extra $280,000 on phone.

Our revenue has jumped almost 20% since using Scout. I don’t know how we’d recover carts without it...I use Scout everyday...
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🛋️💬 Furniture store recovers 70% orders with WhatsApp.

The Scout script is written really well, ‘I hope it’s OK to reach out, this is a courtesy message’ it feels respectful and polite...
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📞💸 Calling abandoned checkouts: Why, when, and how.

It was from calling my abandoned cart customers that I discovered why auto cart-recovery emails only work 10% of the time...
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You might also like 'Callback'

Callback Request turns interested site visitors into qualified sales calls. The phone is highly effective for closing sales and building customer loyalty.

Install Callback Request App

Extra Resources

Customer Segmentation

Here are 11 categories you can group your customers in to increase ROI...

Tackling Abandoned Checkouts

What's better than a recovered order? Learning why it was abandoned...

Ancient Chinese Customer Segmentation

Our fun take on how Chinese philosophers may have segmented...

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Blog Posts

5 benefits of calling and saying “Thank You” to your customers

After starting to call customers just to say “thank you” I saw a huge change in my outlook and overall optimism about my business. I was making more money through upsells, but I was also building better relationships...

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How to thank your customers: Call script for ecommerce merchants

You get it. Saying "thank you" is a great excuse to get some 1-on-1 time with customers. Gratitude is the key to a loyal customer relationship. In this post we outline a great call script you can use in your thank you calls today...

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Evidence: Scout lead to 55% abandoned checkout recovery

In my first week using Scout I had 31 dropped checkouts. I was able to recover 17 of them, recovering $2,088.34 in revenue. That’s $123 per day in just a few minutes of work. Below you will see evidence of this…

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2 Minute Lessons

How to be more like Zappos

Zappos built a $1 Billion business through it's customer support. Let's see how...

4 Steps of Customer Decision Making

Observe > Orient > Decide > Act! How your customers think when buying...

Tackling Abandoned Checkouts

Think of ecommerce sales like a game where Defense will increase sales...

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Using Customer Profiles

"Humans are a lot different than what you write down." Learn who your customers are and what they really want.

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Sell our Story, not your Product

Facebook ads in ecommerce are often product focused. But what happens when you focus ads on your story instead?

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Finding a Niche, Pragmatism vs. Passion

What it means to add meaningful value when you’re dropshipping (and why that's critical).

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Building Relationships with Indie Retailers

Before you can get your products into retail stores, retailers need to trust that they have the potential to fly off the shelves.

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